At Phillips Mobile Automotive, we believe in honesty, transparency, and building long-term trust with every customer. Our policies are designed to give you peace of mind and ensure you always know what to expect when working with us.
We stand behind our work. All services are performed by experienced technicians using trusted methods. If any issue arises related to our service, we'll make it right.
Most repairs come with a standard parts and labor warranty. Specific warranty details may vary depending on the service or manufacturer, and we'll always provide those details upfront before work begins.
We provide clear, written estimates before beginning any work. No repairs are performed without your approval, so you stay in control of your vehicle's care and cost at all times.
Payment is due upon completion of services. We accept major credit cards, debit cards, and cash. Financing options may be available for larger repairs - please ask our team for details.
We treat every customer with fairness and respect. That means transparent pricing, clear communication, and no unnecessary upselling. Your trust is worth more to us than a quick sale.
Phillips Mobile Automotive is committed to safe and responsible disposal of all automotive fluids, batteries, and parts. We follow environmentally friendly practices to reduce our impact on the community we serve.
If you indicate that you're a plant employee on the estimate form, you may qualify for priority scheduling, flexible drop-off arrangements, or on-site parking lot service when available. This helps reduce downtime so you can stay focused on your shift.
Availability depends on weather, location, and service type. For safety reasons, some repairs may require shop access. If a job cannot be safely performed on-site, we will notify you and offer an alternative option.
To ensure reliability and warranty coverage, we only install parts sourced through our approved suppliers. If a customer requests bringing their own parts, acceptance is at our discretion, and warranty coverage may be limited to labor only.
If you need to cancel or reschedule, please notify us as soon as possible. Repeated no-shows or last-minute cancellations may result in limited booking availability in the future, as they impact scheduling and other customers.
Your personal information is always safe with us. Any details you share - such as your name, phone number, or vehicle information - are used only for communication and service purposes. We never sell or share your data with third parties.
Your safety is at the heart of everything we do. Every inspection, repair, and service at Phillips Automotive is performed with careful attention to detail, ensuring your vehicle leaves our shop road-ready and dependable.
We're happy to walk you through any details to make sure you feel confident and informed.
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